Customer Messaging Privacy Policy

This policy explains how The Finest Nails handles information provided through customer inquiries, appointment communications, and business messaging, including Google AI-enabled messaging and RCS for Business when available. It does not describe every tracking or cookie practice of our website or other companies’ platforms.

Information we receive

We may receive your name, phone number, email address, messages, nail inspiration photos or other attachments you choose to send, requested services, appointment preferences, and booking details. Messaging platforms may also provide delivery information, timestamps, and identifiers needed to operate a conversation.

Please do not send payment-card details, passwords, government identification, or sensitive medical information through chat. For service suitability questions, call the salon and ask to speak with a staff member.

How we use information

We use this information to answer questions, discuss service options and estimates, assist with appointments, provide customer support, maintain relevant service records, and protect our business and customers against misuse. Your inquiry does not enroll you in unrelated marketing campaigns.

AI-assisted conversations

When AI-enabled messaging is active, automated systems may provide initial answers using our business information and approved online sources. Salon staff can review conversations and respond personally. Ask to speak with a person or call us if an answer is unclear, you need a custom quote, or you want an appointment confirmed.

Service providers and sharing

We do not sell customer personal information or share customer phone numbers with other businesses for their own marketing.

Information needed to deliver our services may be processed by our authorized staff and providers supporting messaging, AI-assisted responses, appointment booking, website hosting, or business operations. For Google messaging, this can include Google and participating messaging or mobile-network providers. Information may also be disclosed when required by law or reasonably necessary to address fraud, security incidents, or legal claims.

Third-party platforms process information under their own applicable policies and terms. See Google’s Privacy Policy and Google’s RCS for Business data-security information. RCS business conversations are not end-to-end encrypted.

Retention and protection

We retain customer information only as reasonably needed for customer service, appointment administration, legitimate business records, and applicable obligations. Retention can vary by record type and platform. Providers may retain their own records under their applicable policies. We use reasonable safeguards, but no messaging system or online service can guarantee absolute security.

Your choices and requests

You may stop using chat at any time and contact us by phone instead. In supported Google business conversations, you can send STOP or UNSUBSCRIBE or use the messaging app’s controls to stop messages. Contact us by phone or email for help with access, correction, or deletion requests. We may need to verify your identity, and some information may need to be retained for legitimate records or applicable obligations. Platform-held data may require a separate request to that provider.

Children’s information

Our business messaging is intended for adults arranging salon services, including parents or guardians arranging services for children. Please have a parent or guardian contact us for a child’s appointment and avoid sending unnecessary personal information about a child.

Policy updates

Changes will be posted on this page with a revised effective date. Please check the current policy when contacting us.

Contact us

The Finest Nails
27981 Greenfield Dr. Ste E
Laguna Niguel, CA 92677
Phone: (949) 425-0863
Email: finestnail27981@gmail.com
Website: thefinestnailslagunaniguel.com