Customer Messaging Terms of Service

These terms apply to customer inquiries and appointment assistance provided by The Finest Nails through business messaging, including Google AI-enabled messaging and RCS for Business when available. They do not replace separately disclosed appointment, payment, or in-salon service terms.

What messaging is for

Use messaging to ask about our location, hours, nail and spa services, service estimates, and appointment options. Responses may be automated or provided by salon staff. Chat is not an emergency service or a source of medical advice.

AI assistance and human support

An AI assistant may answer common questions using our business information and approved online sources. Automated answers can be incomplete or inaccurate. Ask to speak with a person, or call (949) 425-0863, for clarification, custom nail designs, special requirements, or questions needing staff judgment. A staff response may not be immediate.

Appointments and estimates

A request in chat is not an appointment confirmation. Your appointment is confirmed when you receive an explicit confirmation from salon staff or our booking system. For changes to an existing booking, contact us promptly and obtain confirmation that the change has been made.

Prices discussed in chat may be estimates. The service, nail length and shape, design details, removal, repairs, and add-ons can affect the total. Confirm the final service details and price with the salon before work begins. Any applicable deposit or cancellation conditions should be provided before you commit to a booking; these messaging terms do not establish a new cancellation fee or deposit requirement.

Messages and your choices

We use this channel to respond to customer inquiries and provide related service assistance. Starting a conversation does not enroll you in unrelated promotional messages. Message frequency depends on your inquiry and any related appointment communications.

You may stop chatting at any time. In supported Google business conversations, send STOP or UNSUBSCRIBE, or use the app’s unsubscribe or block controls. You may call us for help or continue arranging services by phone. Your carrier or internet provider’s normal data charges may apply. Availability and delivery depend on your device, network, and messaging provider.

Responsible use

Provide accurate information and use the channel respectfully. Do not send spam, unlawful content, threats, or material you do not have permission to share. Do not send payment-card details, passwords, identification documents, or sensitive medical information through chat. A parent or guardian should arrange appointments for children.

Privacy and third-party services

See our Customer Messaging Privacy Policy for information about collection, use, sharing, and customer requests. Google, carriers, booking platforms, and other providers may apply their own terms and privacy policies to their services. Our salon does not control the availability or operation of those platforms.

Changes and service interruptions

Messaging features may change, become unavailable, or be interrupted. Please call the salon if a message is not answered or an appointment matter is time-sensitive. Revised terms will be posted here with an updated effective date. Nothing in these terms limits rights that cannot lawfully be limited.

Contact us

The Finest Nails
27981 Greenfield Dr. Ste E
Laguna Niguel, CA 92677
Phone: (949) 425-0863
Email: finestnail27981@gmail.com
Website: thefinestnailslagunaniguel.com